Terms & Conditions

About these Terms

These Terms govern your use of our website, our communications and the commercial relationship between you and CLG. By accessing the Site, sending us a message, requesting a quotation or using any of our services, you confirm that you have read, understood and accepted them.

Relationship with other CLG policies

These Terms coexist with and are complemented by:

• Reservation and Cancellation Policy — governs bookings, deposits, rescheduling, no-refund rules, chargebacks and captain's authority. In case of conflict between these Terms and the Reservation and Cancellation Policy regarding specific booking matters, the Reservation and Cancellation Policy shall prevail.
• Privacy Policy — governs the collection and processing of personal data.
• Cookie Policy — governs the use of cookies and similar technologies on the Site.

Each of these documents is available on our website and is incorporated by reference into these Terms.

Our services

CLG is a luxury concierge, nautical charter and villa rental company operating from Cartagena de Indias, Colombia. Our services include private yacht, boat, catamaran and sailboat charters; villa rentals in Cartagena's Old Town, Barú and Rosario Islands; ancillary experiences (jet ski, flyboard, catering, DJ, photography, among others); transportation; and concierge/event coordination.

Descriptions, images, prices and availability shown on the Site are for informational purposes and may change at any time. Availability is confirmed only upon issuance of a formal quotation and confirmation of the booking per our Reservation and Cancellation Policy.

Eligibility

To request our services, book, or enter into contracts with CLG, you must be at least 18 years old with legal capacity to contract, provide accurate and truthful information, hold a valid government-issued ID or passport, and have the financial ability to honor the payment obligations arising from your booking.

When booking for a group, you represent that you have authority to act on behalf of all guests in that group.

Use of the Site

You agree to use the Site only for lawful purposes and in a manner consistent with these Terms. You may not:

• Use the Site to violate any applicable law or regulation
• Copy, modify, reproduce or redistribute content from the Site without our written authorization
• Attempt to gain unauthorized access to the Site, servers or networks
• Introduce viruses, malware or any harmful code
• Scrape, mine, or use automated tools to extract data beyond normal browsing
• Impersonate any person or misrepresent your affiliation
• Use the Site to harass, defame or harm others

Intellectual property

All content on the Site — including texts, images, videos, logos, graphics, trademarks, design, underlying code and selection or arrangement of content — is the exclusive property of CLG or its licensors, and is protected by Colombian and international intellectual property laws.

You may view and temporarily store content on the Site for personal, non-commercial reference. Any other use requires our prior written consent.

Brand names and trademarks referring to third parties (Azimut, Pershing, Sunseeker, Lagoon, among others) belong to their respective owners and are used descriptively.

Quotations, bookings, and payments

7.1 Quotations

Quotations are valid for the period expressly indicated (typically 24–72 hours) and are subject to availability confirmation at the moment of payment. Prices are in U.S. dollars (USD) unless otherwise indicated.

7.2 Booking confirmation

A booking is considered confirmed, blocked and mandatory when the three elements of Section 2 of our Reservation and Cancellation Policy concur: your express acceptance of the quotation, CLG's confirmation of availability, and payment of the required deposit or total.

7.3 Payment flow

Our standard flow: 60% deposit to confirm the booking, 40% balance payable prior to the start of the service. Payments are processed through Bold Payments and reflected in our Alegra invoicing system.

7.4 Taxes and fees

Prices may be subject to applicable taxes and processing fees depending on your country of residence and payment method.

Cancellations, rescheduling and refunds

Key principles: confirmed bookings are, as a rule, non-refundable; refunds apply only upon duly proven force majeure or fortuitous event, subject to CLG's discretion; rescheduling is not an automatic right and depends on availability; weather and maritime restrictions do not automatically entitle refunds.

Please read the Reservation and Cancellation Policy carefully before making any payment.

Captain's authority and maritime conditions

All nautical services are subject to Colombian maritime authority (DIMAR), marinas, natural parks, the captain and the final operator. The captain has final authority to modify route, times, duration, anchoring points or itinerary for safety reasons, without this constituting breach of contract. Once navigation has commenced, no refund or compensation shall be owed if the trip is shortened, limited or interrupted for safety reasons, weather, maritime restrictions, force majeure or fortuitous event.

Limitation of liability

To the maximum extent permitted by applicable law:

• CLG shall not be liable for flights, hotels, ground transportation, restaurant bookings, loss of time, loss of enjoyment, consequential losses, loss of profit, reputational damage, or any direct or indirect damages not expressly assumed by CLG in writing.
• CLG's total liability toward any Client shall not exceed the total amount paid by that Client for the specific service giving rise to the claim.
• The Site is offered "as is" and "as available". We do not guarantee that the Site will be free of errors, interruptions or security incidents.
• We do not guarantee the availability of any specific vessel, villa or experience until a booking has been formally confirmed.

Indemnification

You agree to indemnify and hold CLG, its employees, owners, captains, crew, vessel owners, villa owners and service providers harmless from any claim, liability, damage, loss or expense arising from: your breach of these Terms, your breach of the Reservation and Cancellation Policy, your breach of any applicable law, misuse of our services or the Site, or conduct by you or your group that endangers the safety of persons, property or operations.

Third-party content and links

The Site may contain links to external sites not controlled by CLG. We do not endorse nor are we responsible for the content, privacy practices or availability of such external sites.

Certain services we market (catering, DJ, photography, beach clubs, transportation, among others) may be operated by independent third parties. When such services have been booked, ordered or produced for you, any non-recoverable third-party costs shall be retained and charged to you, regardless of subsequent cancellations or changes, as set out in Section 9 of the Reservation and Cancellation Policy.

Electronic communications and signatures

By using the Site or interacting with us through WhatsApp, email or chat, you agree to receive electronic communications from us. Electronic signatures — including DocuSign, confirmations by WhatsApp or acceptance by email — have the same validity and legal force as handwritten signatures, as recognized by Colombian Law 527 of 1999.

Chargebacks and payment disputes

You expressly acknowledge that the transaction was authorized by you or by a person legitimately acting on your behalf, that the booking information and the Reservation and Cancellation Policy were communicated in advance, and that a confirmed booking immediately blocks inventory and generates operational obligations and opportunity costs for CLG.

You undertake not to file improper chargebacks, payment reversals, unauthorized-transaction claims or bad-faith disputes when the booking was confirmed, the policies were accepted, the service was rendered in whole or in part, the guests checked in or boarded, the itinerary was modified for safety reasons, or the cancellation request fell outside the limited exception.

In case of improper chargeback, CLG may submit all supporting evidence to the acquiring bank, payment processor, card network or issuing bank, and may recover from you the principal amount, fees, administrative costs, penalties and reasonable legal expenses.

Modifications to these Terms

We may update these Terms to reflect changes in our services, industry practices or applicable law. The version at the top of this document reflects the latest revision. Continued use of the Site after any modification constitutes acceptance of the new Terms.

Force majeure

Neither party shall be liable for failure or delay in performance when caused by events beyond reasonable control, including natural disasters, wars, acts of terrorism, epidemics, pandemics, governmental or maritime authority decisions, internet outages or similar events, subject to the specific terms set forth in the Reservation and Cancellation Policy.

Severability

If any provision is declared invalid or unenforceable, that provision shall be interpreted restrictively and the remainder shall remain in full force and effect.

No waiver

Our failure to enforce any provision at a particular time shall not constitute a waiver of our right to do so later.

Governing law and venue

These Terms shall be governed by the laws of the Republic of Colombia. Any controversy shall first be resolved by direct settlement. Failing that, the matter shall be submitted to conciliation in Cartagena de Indias. In defect of such agreement, the competent courts of Cartagena de Indias shall have exclusive jurisdiction, consistent with Section 15 of the Reservation and Cancellation Policy.

Contact

Any question, notification or communication related to these Terms may be sent to:

General: [email protected]
Legal matters: [email protected]
Privacy matters: [email protected]
Postal: Calle 32 #3-96, Cartagena de Indias, Colombia
Phone: +57 304 209 1627